Privacy policy

Last updated: November 23, 2025.

This Privacy Policy explains how Lightelly (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on lightelly.com (the “Site”) or otherwise communicate with us about the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you submit directly through our Services may include:

• Contact details such as your name, address, phone number, and email.

• Order information such as your name, billing address, shipping address, payment confirmation, email, and phone number.

• Account information such as your username, password, security questions, and other information used for account security.

• Customer support information such as the information you choose to include in communications with us, for example when you send a message through the Services.

Certain features of the Services may require you to provide certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect About Your Use

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers that may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.

• Our payment processors, which collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payment in order to fulfill your orders and provide you with products or services you requested, to perform the contract we have with you.

• When you visit our Site, open or click emails we send you, or interact with our Services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also “Third-Party Websites and Links” below.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide the Services and perform the contract we have with you, including to process payments, fulfill orders, send notifications relating to your account, purchases, returns, exchanges, or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, and enable other account-related features.

• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or postal mail, and showing you ads for products or services.

• Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.

• Communicating with You and Improving the Services. We use your personal information to provide customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site. For more specific information about the Cookies we use in operating our store with Shopify, please visit: https://www.shopify.com/legal/cookies.

We use Cookies to operate and improve our Site and Services (including to remember your actions and preferences), to run analytics and better understand how users interact with the Services, and we may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.

Most browsers accept Cookies by default, but you can set your browser to remove or reject Cookies through your browser controls. Removing or blocking Cookies can negatively impact your user experience and may cause some Services to not work properly or be unavailable, and may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract performance, legitimate purposes, and other reasons consistent with this Privacy Policy. This may include:

• Vendors and other third parties that perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).

• Business and marketing partners to provide services to you and advertise to you.

• When you direct us to disclose information or otherwise consent to disclosure (for example, to ship products to you or through your use of social media widgets or login integrations).

• Our affiliates or within our corporate group.

• In connection with a business transaction such as a merger or bankruptcy; to comply with applicable legal obligations; to enforce applicable terms of service; and to protect or defend the Services, our rights, and the rights of our users or others.

We have disclosed the following categories of personal information (and sensitive personal information, if applicable) for the purposes described above:

Category	Categories of Recipients
Identifiers such as basic contact details and certain order and account information	Vendors and third parties providing services on our behalf (such as internet service providers, payment processors, order fulfillment partners, customer support partners, and data analytics providers)
Commercial information such as order information, purchase information, and customer support information	Business and marketing partners
Internet or other similar network activity, such as Usage Data	Affiliates
Geolocation data such as locations determined by an IP address or other technical measures

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal information for advertising and marketing activities as follows.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) the personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may deny your request as permitted by law:

• Right to access/know

• Right to delete

• Right to correct

• Right to portability

• Right to opt out of sale/sharing/targeted advertising

• Right to restrict processing

• Right to withdraw consent

• Right to appeal

• Managing communication preferences

You may exercise any of these rights where indicated on our Site or by contacting us using the details below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity before providing a substantive response. Under applicable laws, you may designate an authorized agent to make requests on your behalf. We will respond as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision or to lodge a complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside the country where you live. Your personal information is also processed by employees and third-party service providers and partners in those countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or an equivalent contract issued by the relevant UK authority, as applicable, unless the data is transferred to a country deemed to provide an adequate level of protection.

Contact Information

Company Name: Lightelly
Business Address: 1531 W Warren Blvd, Chicago, IL 60607, USA
Email: info@lightelly.com
Phone: +1 276-212-8444
Customer support hours:

Monday - Friday, 8:00 AM - 6:00 PM
Saturday - Sunday, 10:00 AM - 4:00 PM
Average response time: within 24 hours
Our Instagram: @lightelly_us