Shipping policy
At Lightelly, we believe shopping should be as enjoyable as wearing your favorite pieces. That’s why we’ve designed our shipping process to be simple, reliable, and transparent - so your order arrives smoothly and without unexpected surprises.
We cover all shipping costs within the United States, with no hidden fees at checkout - just your selected Lightelly items delivered directly to you.
Shipping Areas
We currently ship to addresses within the United States only.
Processing Time
Orders are typically prepared and dispatched within 1-2 business days (Monday-Friday) after payment is received.
Transit Time
After dispatch, delivery typically takes 6-7 business days (Monday-Friday).
Estimated Total Delivery Time
In most cases, your order will arrive within 7-9 business days.
Order Cut-Off Time
Our daily order cut-off is 5:00 PM (Mountain Time). Orders placed after this time will be processed on the next business day, which may add one additional day to the estimated delivery timeframe.
Shipping Carriers
We ship with trusted carriers to help ensure your package arrives safely and on time.
Order Tracking
Once your order ships, you’ll receive a shipping confirmation email with a tracking number. You can track your package on our dedicated page: Track Your Order
Delays & Notifications
We do our best to meet all estimated delivery timelines. In rare cases, delays may occur due to high order volume, weather conditions, or unforeseen logistical issues. If this happens, we’ll keep you updated so you know where your package is and what to expect.
Delivery Issues
If you experience any issues such as delays or a lost package – please contact our customer support team immediately. We’re here to help and to ensure your order arrives safely.
Questions or Support
Please check our FAQ page or contact our customer support.
Contact Information
Company Name: Lightelly
Business Address: 1531 W Warren Blvd, Chicago, IL 60607, USA
Email: info@lightelly.com
Phone: +1 276-212-8444
Customer support hours:
Monday - Friday, 8:00 AM - 6:00 PM
Saturday - Sunday, 10:00 AM - 4:00 PM
Average response time within 24 hours
Our Instagram: @lightelly_us